What are the terms and conditions?

CubeGO captures eye-tracking and emotional data using your phone's frontal camera. For this, your face must be visible at all times and your posture must be held constant during the test. The CubeGO app provides instructions on how to achieve this. ​ Payment in exchange of participation in a test is conditional on following the in-app instructions. If the quality of your videos is compromised because instructions were not followed, you may not get paid.

Please be aware that you only have one shot at completing any given test, and you may not submit new videos if something goes wrong. This means that you should only start a test if you know that you have a stable Internet connection, are unlikely to be interrupted, and are able to follow the instructions. How to ensure that you receive payment:

• Follow the posture, lighting, and other instructions provided before the test begins and maintain them for the duration of the test

What does CubeGO have access to?

CubeGO will ask permission to access your phone's frontal camera. It will also ask permission to record your phone screen. Additionally, on Android phones, CubeGO will ask for permission to stay on top of your other apps and to write files onto your folders. The access to your frontal camera and screen recording must be granted each time you wish to start a test. CubeGO cannot record your face or your screen without your permission. CubeGO also cannot record if it is not running. If CubeGO quits or crashes during a test, recordings stop automatically.

What happens to my data?

CubeGO records a video of your screen and a video of your face. These videos are then uploaded onto our servers. Videos of your face are not retained on our servers and are not shared with partners (i.e., CubeGO clients). Instead, we use your face video to extract emotions, and then plot them onto your screen video. Once the information has been extracted from your face video, your face video gets destroyed from our servers. Videos of your screen may be shared with third-parties. For this reason, we encourage you to follow the instructions preceding each test to anonymize your phone screen. If any personal information should appear on your phone screen during a test, this information will be blurred or otherwise censored prior to sharing your screen video.

What does it measure?

CubeGO captures your gaze and your emotions using your phone’s frontal camera. This is done to understand where you are looking and how you are feeling while you interact with websites and apps. Aside from your gaze and facial emotions, CubeGO also captures what happens on your screen during a test. and asks you questions before and after a test to capture your opinion. When a test is completed, CubeGO uploads a video of your screen and a video of your face to our servers. Videos of your face are used to extract emotions and are then destroyed. Then, your data are analyzed to understand what was happening as the experience unfolded, second by second. User experience professionals, designers, and developers use this information to understand how to improve their apps, websites, and other digital products. Aside from this, they get direct feedback from you, the user, on the experience they created.

Is it secure?

Yes. CubeGO records your phone's screen and your face for the duration of a test and then sends the recordings over to securized servers. All of your data is anonymized and none of it is shared in its raw format with any third parties. CubeGO does not have access to any data stored on your phone; it only has access to write data onto your phone.

When/how/how much do I get paid?

Upon completing a test and sending your videos, give CubeGO a few hours to analyze your videos for quality. If your videos meet our quality standards, then you can expect to receive payment within the next 5 business says. Payment is sent via e-transfer, and CubeGO will use the email address you provided at the beginning of the test to send you the payment. ​ Please note that simply participating in a test is not a sufficient condition for receiving payment. Your participation videos need to pass our quality standards. To ensure this, follow the in-app instructions closely (see terms and conditions). ​ If your videos do not meet our quality standards, you will receive an email notification with the reason why they were not accepted. In this instance, payment will not be issued for that test. ​ The amount you get paid for a test varies depending on the test. You can expect to be paid a minimum of $15 USD for 30 minutes, though many tests offer upwards of $20 USD.

What will it ask me to do?

Tests consist of short actions you can perform on a website or app. For example, you may be asked to browse for a product and add it to your cart, find a specific piece of information on a website, or simply answer a form. The tests are designed to mimic a website or system's functionality and user-friendliness. ​ CubeGO will automatically take you to the website where the task must be completed. You may be asked to answer a few questions before and/or after the test.

How many tests can I complete?

There is no limit to the number of tests you can complete on CubeGO, provided you are invited to all of them.

Do I need an account?

No, all you need is to install the CubeGO app and you are good to go. Your information is not saved within the app, so you may uninstall it after each test if you wish.

How long do I have to complete a test?

On average, CubeGO tests are online and open to participants for about 1 week. ​ If you try to participate after the test has expired, you will see an error message after you enter the test PIN on CubeGO.