The science of connecting
CubeGO is a division of Cube Human Experience (HX) Inc. Our goal is to deliver, to our clients,
the richest understanding of their customer experience's. We provide remote testing through our SaaS platform CubeGO and in-lab testing services through our patented technology solution CubeHX.
FREQUENTLY ASKED QUESTIONS
Data and security
What are the terms and conditions?
CubeGO captures eye-tracking and emotional data using your phone's frontal camera. For this, your face must be visible at all times and your posture must be held constant during the test. The CubeGO app provides instructions on how to achieve this.
Please be aware that you only have one shot at completing any given test, and you may not submit new videos if something goes wrong. This means that you should only start a test if you know that you have a stable Internet connection, are unlikely to be interrupted, and are able to follow the instructions.
Follow the posture, lighting, and other instructions provided before the test begins and maintain them for the duration of the test
Complete the calibration sequence
Finish the task and answer all the questions
Make sure you have a stable Internet connection
Wait until the videos are done uploading before you quit or uninstall the app
You did not follow the posture or lighting instructions (your face is off-center, in the dark, or moving too much)
You did not complete the calibration sequence
You quit the app before the test was over
Your internet connection was lost during the test or during the video upload
You quit or uninstalled the app before the videos were done uploading
What does CubeGO have access to?
CubeGO will ask permission to access your phone's frontal camera. It will also ask permission to record your phone screen. Additionally, on Android phones, CubeGO will ask for permission to stay on top of your other apps and to write files onto your folders.
What happens to my data?
CubeGO records a video of your screen and a video of your face. These videos are then uploaded onto our servers. Videos of your face are not retained on our servers and are not shared with partners (i.e., CubeGO clients). Instead, we use your face video to extract emotions, and then plot them onto your screen video. Once the information has been extracted from your face video, your face video gets destroyed from our servers.
What does it measure?
Is it secure?
Yes. CubeGO records your phone's screen and your face for the duration of a test and then sends the recordings over to securized servers. All of your data is anonymized and none of it is shared in its raw format with any third parties.